Group reservation manager

About this role

We are seeking a dynamic and experienced Group Reservation Manager to join our growing team. The Group reservation manager will be responsible for oversees and manage all aspects of group reservations to ensure a seamless booking experience for B2B partners.

This role requires a deep understanding of travel logistics,experience in group tourism, strong organizational, communication, and customer service skills, along with the ability work with large amounts of information at the same time.

Requirements

• What You’ll Do
• Booking Management: Process group reservations promptly and accurately. Searching and booking of group accommodation options, additional services, according to the request.
• Client Interaction: Communicate with clients to understand their travel needs and preferences.
• Travel Coordination: Receiving and processing requests for booking hotels, other accommodation facilities, transport services, excursions around the world for groups
• Vendor Management: Negotiate and manage relationships with hotels, and other service providers to secure favorable rates and terms.
• Itinerary Creation: Create customized travel itineraries that align with clients' interests and budgets.
• Problem Resolution: Address and resolve any group booking issues or client complaints promptly. Partner support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)
• Documentation Oversight
• Technology Integration
• Reporting and Analysis
• Emergency Response Planning
• What We’re Looking For
• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Proven experience in group travel management, concierge agency, TMC, DMC or tour operator companies.
• Knowledge of the bases of hotels in Russian Federation and popular destinations.
• Strong negotiation and vendor management skills.
• Excellent knowledge of travel-related regulations and compliance.
• Proficient in travel management software and tools.
• Exceptional organizational and multitasking abilities.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Language

Skills

• knowledge of English on at least Upper-Intermediate level (both spoken and written).
• Ability to work under heavy load.
• Responsible, stress-resistant, attentive person.

Benefits

What We Offer

• Remote Work: Flexibility to work from anywhere.
• Competitive Compensation: Attractive base plus bonus structure.
• Corporate Exposure: Collaborate with leading global companies and manage travel for top executives.
• Professional Growth: Advance your career handling challenging, high-profile cases.
• Continuous Learning: Ongoing training, seminars, and opportunities to attend top industry events.
• Travel Perks: Take advantage of corporate rates and unique travel discounts worldwide.
• The Process
• Intro Chat: Welcoming conversation with our HR team.
• Remote Set-Up Check: Quick internet speed test to ensure remote readiness.
• Manager Interview: In-depth discussion about your experience and the role specifics.
• Decision & Offer!
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• If this sounds like the perfect fit for you, we’d love to hear from you!
• Apply now and let’s create amazing travel experiences together!