About this role

You’ll Love This Job if You Like To…

Provide best-in-class support for patent and trademark clients
Support the sales team during the latter stages of the process to educate clients on the services
Manage client relationships for new and existing clients
Form trusted relationships with a focus on providing solutions to client requirements in a timely manner
Proactively communicate and collaborate with external and internal clients to keep portfolio records current, accurate and valid
Establish and maintain close working relationship with colleagues and teams across all territories to support a ‘one firm’ service delivery
Take a commercial approach to develop client relationships
Monitor docketing
Deliver data reconciliation
Provide internal and external software training related to the Services division
Author and update process documentation
Engage in continuous process improvements and change management across the business

Requirements

(Must Have)
Fluent in Japanese
Business-level English
Bachelor’s Degree or related experience
Experience in the IP industry or solid understanding of intellectual property
Client-facing skills and experience
Ability to resolve diverse scope of problems
Demonstrates sound judgement in identifying and implementing effective solutions
Proven ability to manage escalations and resolving complex issues to maintain client satisfaction

Ability to multitask and work on multiple complex tasks
Ability to diligently review various documents and client files
Excellent communication skills and the ability to interact professionally with a diverse group of executives, managers, subject matter experts, and administrative professionals
Mentor team members and support resolving issues
Excellent reading comprehension in Japanese and English
Maintain high level of confidentiality and professionalism
Self-driven and capable of working effectively in a dynamic, fast-paced environment
Ability to work independently with strong organizational and time management skills
Team player
Work international business hours
Those who reside in Japan and are eligible to work in Japan
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HOLIDAYS: Weekends, National holidays and New Year holidays

OTHERS: Free food and drinks, Paid sick leave, Office Casual attire and volunteer holiday