Director of Operations

About this role

Install the Engine. Scale the Machine.

This is not a typical "Head of Ops" role. This is a scale inflection role.

Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a predictable machine.

If you've scaled a chaotic $5M–$25M ARR SaaS and know what breaks between scrappy and scalable, keep reading.

If you want comfort, skip this.

What We're Building

Emailable powers high-volume senders who live and die by inbox placement — Tech & SaaS, Ecommerce, Professional Services, Travel & Hospitality, Media & Publishing.

When deliverability drops, they bleed revenue. We're becoming the verification + deliverability infrastructure layer for that ecosystem.

This role is about making revenue predictable while we scale aggressively.

What You Own

You own the revenue engine. Not meetings. Not culture slides. Not "alignment." Revenue.

Specifically:

• Forecast accuracy (±10%)
• Pipeline discipline
• Net Revenue Retention
• Gross churn reduction
• Enterprise expansion
• Revenue visibility across the org

You will run sales, marketing, customer support, and engineering.

If revenue misses, it's on you. If we scale hard, you're the architect behind it.

Requirements

• What This Role Is Not
• Not corporate COO
• Not process theater
• Not a founder babysitter
• Not maintenance mode
• We want a builder. Someone who has:
• Cleaned up messy CRMs
• Killed fake optimism in forecasts
• Reduced churn in usage-based SaaS
• Installed discipline in scrappy teams
• Worked directly with a driven founder
• If you've only operated inside polished enterprise orgs, this likely isn't for you.
• What Success Looks Like
• By Day 90
• Clean forecasting system
• Clear segmentation
• You running revenue meetings
• Founder removed from operational noise
• By 12 Months
• Revenue predictable
• Enterprise motion repeatable
• NRR strong and stable
• Internal execution tight
• Long-Term
• Scale toward eight figures
• Revenue leadership under you installed
• Infrastructure-level positioning in Media & Publishing
• Who Thrives Here
• You might be:
• A VP Revenue at a growth-stage SaaS who's capped
• A Head of RevOps already doing CRO-level work
• A COO at a scrappy martech company
• A former founder who learned revenue discipline the hard way
• You are:
• Calm under pressure
• Direct
• Comfortable challenging a CEO
• Obsessed with numbers
• Energized by growth

Benefits

• Fully remote: globally distributed, optimized for deep work and autonomy
• Competitive base + performance bonus
• Flexible time off: no policies, no counting days
• Home office & productivity budget
• Professional development budget (courses, certs, conferences)
• Family-friendly: paid parental leave, flexible schedules
• Mental health & wellness support

If you want stability and incremental growth, this isn't for you.

If you want to build the revenue machine behind a category-defining infrastructure company, apply below or reach out directly.