About this role

Our client is a fast-growing seed-stage marketplace serving AI data and market-research teams. The company has raised $9M, supports thousands of expert placements each month for more than 25 clients, and has proven product-market fit across human-data projects and traditional market research.

You will report directly to the CEO and own the full project-delivery organization. The mandate is to scale fulfillment from roughly 50 monthly projects to hundreds while growing the team from seven project leads today to 20+ people by the end of 2026.

What you'll do

Oversee a portfolio of concurrent human-data and market-research projects, ensuring resources are allocated efficiently and deadlines are met.
Run daily operating cadences with project leads and decide where to hire, reallocate resources, or increase focus.
Design and improve expert workflows to reduce drop-off and increase fulfillment quality.
Act as a thought partner to clients on complex scopes, expert calibration, and delivery design.
Use fulfillment, throughput, drop-off, and resource-allocation data to improve operations.
Grow client accounts through reliable, high-quality delivery.
Coach and scale a hands-on team while remaining close to execution.

Requirements

4+ years of delivery-operations experience overseeing multiple projects with hard deadlines.
Experience at a Series A-D or comparable early-stage startup; human-data, AI-data, data-vendor, expert-network, or marketplace experience is especially valuable.
Experience managing at least two direct reports and scaling a delivery team.
Strong analytical judgment across fulfillment rates, throughput, drop-off, and resource allocation.
A coach-player mindset and comfort operating in an intense startup environment.

Benefits

$200K-$300K base salary, a $50K-$100K performance bonus, and competitive equity.
Full-time and on-site five days per week in San Francisco's Financial District near Montgomery BART, with occasional Saturday work.
$10K-$15K in relocation support, including a housing incentive for candidates who move near the office.
Visa transfers such as OPT and H-1B transfers may be considered.
Health, dental, vision, and a 401(k) with company match.