Tools
CRM
Methods
Revenue operations
Role signals
Customer support
About this role
Patrique Mercier Recruitment FR is a premier recruitment agency dedicated to connecting talented individuals with top-tier job opportunities across Greece. We are excited to announce an opening for a Swedish Speaking Customer Experience Representative to join our vibrant team. In this essential role, you will be responsible for fostering positive relationships with our Swedish-speaking customers, ensuring they receive exemplary service and support.
Responsibilities
- Act as the primary liaison for Swedish-speaking customers, providing assistance through phone, email, and chat.
- Handle customer inquiries, resolve issues promptly, and offer detailed information about our products and services.
- Maintain thorough records of customer interactions and issues in our CRM platform.
- Collaborate with various departments to improve customer service processes based on client feedback.
- Stay informed about product knowledge and company policies to ensure accurate service delivery.
- Engage in team discussions and share constructive ideas to enhance customer satisfaction.
- Support training initiatives for new employees by providing guidance and sharing insights.
Requirements
- Fluency in Swedish and English with exceptional communication skills, both written and verbal.
- Experience in customer service or related roles is preferred.
- Strong analytical and problem-solving skills paired with a customer-centric approach.
- Able to engage and communicate effectively with a diverse customer base.
- Experience using CRM software and customer support technology.
- Excellent organizational abilities and attention to detail.
- Team player with a positive outlook and a passion for delivering high-quality customer experiences.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...