Tools
CRM
Methods
Revenue operations
Role signals
Customer support
About this role
Patrique Mercier Recruitment FR is excited to offer a remarkable opportunity for a Spanish Speaking Customer Service Agent to join a vibrant team in Sofia, Bulgaria. This opportunity comes with a fully paid relocation package, enabling candidates to experience a new culture while advancing their career in customer service.
Responsibilities
- Provide excellent customer service to Spanish-speaking customers through phone, email, and chat.
- Assist customers with product inquiries, order processing, returns, and general support.
- Resolve customer complaints effectively and efficiently to ensure customer satisfaction.
- Keep accurate records of customer interactions using CRM software.
- Stay updated on company products and services to provide accurate information.
- Collaborate with internal teams to enhance the customer experience.
- Participate in ongoing training sessions to improve product knowledge and customer service skills.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Prior experience in customer service roles, ideally within a relevant industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities focusing on customer satisfaction.
- Proficiency in customer service tools and Microsoft Office applications.
- Detail-oriented with strong organizational skills.
- Flexibility and willingness to relocate to Sofia with relocation expenses covered.
Benefits
- Comprehensive training fully covered
- Secure employment along with opportunities for career growth
- Competitive salary
- Extra health insurance options
- Access to over 50 benefits and services tailored to your needs
- A welcoming international workplace culture
- Ongoing support and learning opportunities
- 1500 euro singing bonus
- Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live