Tools
CRM
Methods
Revenue operations
Role signals
SalesCustomer supportFinance
Job Duties and Responsibilities
- Outbound Calling: Reach out to new leads, past buyers, and marketing campaign responses to pitch car models or automotive services.
- Lead Conversion: Answer questions regarding vehicle specs, pricing, and finance options to close deals or book showroom test drives.
- Customer Support: Handle inbound client inquiries, solve problems, and provide detailed information about car parts or vehicle availability.
- CRM Management: Log all client interactions, update contact databases, and schedule follow-up tasks using company software.
- Target Achievement: Meet daily call volume metrics, conversion quotas, and monthly revenue goals.
Requirements
Requirements
Key Requirements and Skills
- Experience: 1 to 3 years of background in telesales, customer care, or car dealership sales.
- Communication: Exceptional verbal persuasion, active listening, and negotiation abilities over the phone.
- Industry Knowledge: Understanding of vehicle features, market pricing trends, and basic auto financing.
- Technical
Skills
- Comfortable using CRM software, MS Office, and digital communication tools like WhatsApp Business