Role signals
Customer support
About this role
- Providing customer support and technical issue resolution via email, chat, social media and
other online platforms.
- To be able to handle multiple concurrent chat and email, outbound calls interactions while
addressing frequent start and stops from emails, social media interactions and other online
platforms.
- Identifying correcting and advising on technical issues in the customer’s computer, mobile
app and/or video game console.
- Identifying trends in customer problems and provide clear feedback/inputs to the team
members based on independent testing.
- Escalating real-time issues to client/supervisor.
- Translate Mandarin to English and vice versa
- Report and minutes writing in English or Chinese
Requirements
- English (fluent), or Mandarin (fluent, native)
- Requires towork on weekends and public holidays with a fixed schedule.
- Strong in both written and communicating in English
• Ability to deliver excellent customer service quality utilizing soft skills
- Able to understand games from a gamer’s perspective and give in-depth gaming and
- PC/console troubleshooting support
- Ability to solve and analyse information accurately with appropriate speed and guidelines
- Team player
- Those with strong interest in games are preferred but we do welcome fresh graduates or
- those without customer service experience and gaming experience
Benefits
Medical Reimbursement, transport allowance