Customer Care Executive - Call Centre - Vikhroli

About the Role

● The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.

● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job

Responsibilities

• ● Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
• ● Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS
• ● Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority
• ● Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.
• ● Needs to achieve monthly sales collection targets

Requirements

• Key Result Areas:
• ● Needs to achieve monthly sales collection targets ( >1.5 lakhs per month)
• ● Ensure to maintain CRM quality standards in each customer communication.
• ● Adhere to the benchmark & SOP prescribed in the training.
• ● To Provide accurate information to all callers & resolve queries raised during the calls
• Competencies (Skills essential to the role):
• ● Attentiveness.

● Excellent telephone skills

● Clear communication skills

• ● Ability to use positive language.
• ● Time management skills and Good Typing speed
• ● Good interpersonal skills and ability to work with internal & external team
• ● Data Analysis
• Educational Qualification / Other Requirement:
• ● Graduation
• ● Liking for Telesales
• Role Type / Key working relationships:
• ● Individual Contributor
• ● Internal team
• ● External stakeholders

Benefits

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who

make our company what it is. We believe in:

● Service

● Relationships

● Teamwork

● Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace

welcoming to people of all backgrounds.