Techno-Functional Consultant, D365 F&O (AR/AP)

Key responsibilities

• Functional – Accounts Receivable & Accounts Payable
• Own the AR and AP modules: customer and vendor setup, posting profiles, payment terms,
• methods of payment, settlement, and number sequences.
• Configure and support Order-to-Cash: free-text invoices, customer payments, collections, credit
• management, interest and collection letters, and aging.
• Configure and support Procure-to-Pay: vendor invoices, invoice matching (two- and three-way),
• invoice approval workflows, payment proposals, and vendor payment journals.
• Manage bank integration and reconciliation, including electronic payment formats and
• Advanced Bank Reconciliation.
• Ensure compliance with UAE VAT (FTA) and prepare the system for the UAE e-invoicing
• mandate.
• Run requirement workshops with Finance, document business processes (as-is / to-be), and
• write functional design documents (FDDs).
• Support month-end and year-end close for AR and AP subledgers, and resolve reconciliation
• differences with the GL.
• Technical – Customization & Development
• Develop and maintain X++ extensions: new forms, tables, classes, chain-of-command
• extensions, and event handlers, without over-layering.
• Build and modify SSRS reports and Electronic Reporting (ER) formats for invoices, statements,
• payment files, and regulatory reports.
• Create and extend data entities for imports, exports, and integration.
• Configure workflows, security roles, duties, and privileges for AR/AP users.
• Manage code through Azure DevOps: version control, builds, deployable packages, and releases
• across Dev, UAT, and Production through Lifecycle Services (LCS) or the Power Platform admin
• center.
• Write technical design documents (TDDs) and follow Microsoft best practices and the Chamber's
• coding standards.
• AI Agents & Automation
• Implement and configure Copilot capabilities in D365 Finance, such as collections assistance,
• customer summaries, and vendor communication.
• Build custom AI agents with Microsoft Copilot Studio and Azure AI Foundry, for example: invoice
• capture and coding, payment status inquiries, dunning follow-up, and vendor query handling.
• Automate repetitive AR/AP tasks with Power Automate and AI Builder (document processing,
• approvals, notifications).
• Define guardrails for AI use: data access, approval steps, audit trail, and human review of
• financial actions.
• Measure agent outcomes (time saved, error rate, adoption) and report results to management.
• Integration – D365 CRM & Custom Applications
• Design and build integrations between D365 F&O and D365 CRM (Customer Engagement) using
• dual-write, virtual entities, or Dataverse, covering customers, invoices, payments, and account
• balances.
• Integrate F&O with the Chamber's custom applications (membership, certificate of origin, eservices
• portals) through OData, custom services, the Data Management Framework, Business
• Events, and Azure Integration Services (Logic Apps, Service Bus, API Management).
• Build and monitor batch jobs and recurring integrations; handle errors, retries, and data
• reconciliation between systems.
• Expose AR/AP data to Power BI and Microsoft Fabric (Synapse Link / Fabric Link) for dashboards
• and reporting.
• Work with SQL Server and Dataverse teams on data mapping, migration, and data quality.
• Support, Testing & Knowledge Transfer
• Provide L2/L3 support for AR/AP and integration incidents within agreed SLAs.
• Plan and run unit, integration, regression, and user acceptance testing; maintain test scripts.
• Assess and apply Microsoft One Version service updates and validate their impact on
• customizations.
• Train finance users and key users, and write user guides and SOPs.
• Coordinate with Microsoft partners and vendors on enhancements and escalations.

Requirements

Qualifications & skills

• Education. Bachelor's degree in Accounting, Finance, Computer Science, or Information Systems. A
• finance or accounting background combined with development skills is strongly preferred.
• Experience
• 5–8 years with Dynamics 365 F&O or Dynamics AX 2012, including at least 2 full-cycle
• implementations or major upgrades.
• Proven hands-on delivery in AR and AP, not configuration only.
• At least 3 years of X++ development and extension work.
• Delivered at least one integration between F&O and D365 CRM or another external system.
• Government, semi-government, or chamber-of-commerce experience in the GCC is an
• advantage.
• Certifications (preferred)
• MB-310: Microsoft Dynamics 365 Finance Functional Consultant
• MB-500: Microsoft Dynamics 365 Finance and Operations Apps Developer
• MB-700: Finance and Operations Apps Solution Architect (advantage)
• PL-200 / PL-400 or Copilot Studio certification (advantage)