Customer Service Representative (Back-Office Healthcare Account)

About this role

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and

responsibilities

• Review providers notes
• Send reminders email via e-mail and SMS.
• Maintain accurate records on providers interactions, transaction, feedback, etc.
• Making outbound calls to insurance company to follow-up on client status.

Requirements

• A minimum of 6 months BPO experience
• Healthcare experience is a PLUS, not required
• Must be proficient in using Adobe Acrobat and PDF to process documents
• Familiarity with MS Office applications such as MS Word and Excel is advantageous
• Capable of adapting to a fast-paced training environment

- Good verbal and written English skills

• Willing to work onsite in Makati or Mandaluyong
• Amenable working night shifts

Benefits

What can we offer you?

- Competitive salary and benefits

• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us

- We encourage you to follow your passions and learn new skills

• Our commitment to you
• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives