Technical skills
IT supportTechnical writing
Role signals
Customer support
About this role
Need Jr & Sr Helpdesk Support
Title : Jr. Helpdesk Assistant
Position : Full-Time with our client
Location : cherry hill, NJ
Salary : Market (Best possible)
Requirements
- Job Description:
- · Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.
- · When necessary provide onsite support.
- · Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
- · Troubleshoot and resolve system hardware and software problems.
- · Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.
- · Document processes and procedures as required.
- · Manage and maintain our customers’ networks.
- · Required to be part of the on call schedule.
- · Performs other duties and responsibilities as assigned by the MSP Manager.