Property & Casualty Customer Service Rep

About this role

New Jersey's #1 Insurance Agency Agency is growing, and we’re looking for a motivated, personable Licensed Customer Service Insurance Representatives to join our Bloomfield team. This is not a call-center environment. You’ll become a trusted point of contact for our existing clients—helping them understand their coverage, solve problems, make policy changes, and identify opportunities to better protect their families.

Requirements

• What You’ll Do
• Your focus is to take great care of our clients. You’ll:
• Help existing clients with policy questions and changes
• Review accounts and identify potential coverage gaps
• Explain insurance in a way clients can actually understand
• Assist with billing, underwriting, and policy-related concerns
• Help clients navigate claims questions
• Build relationships that improve client retention
• Identify opportunities for additional coverage when appropriate
• Keep client information and account notes accurate and organized
• Who We’re Looking For
• We’re looking for someone who is reliable, confident, coachable, organized, and genuinely enjoys helping people. You may be a great fit if you:
• Have an active New Jersey Property & Casualty or Personal Lines License
• Have 1–2+ years of Property & Casualty insurance experience
• Communicate confidently and professionally
• Can handle client concerns without becoming overwhelmed
• Take ownership instead of passing problems along
• Are comfortable identifying sales opportunities during service conversations
• Work well as part of a team
• Are dependable and ready to grow
• Compensation & Opportunity
• Salary + Commission + Bonuses
• There is real earning potential for team members who provide exceptional service while identifying opportunities to help clients with additional insurance needs.
• Many first-year agents have the opportunity to earn $75,000+, with $100,000+ potential as they grow in their career.
• Experience with insurance CRMs and agency management systems is a plus, but we can teach systems. Attitude, communication, accountability, and work ethic matter most.
• Why Join New Jersey's #1 insurance Agency?
• Leadership support
• Ongoing training
• Opportunities to increase your income
• A clear path to continue developing your insurance career