Role signals
Customer support
Responsibilities
- Welcome guests with a warm, friendly, and professional attitude
- Manage guest seating and table rotations efficiently
- Maintain accurate wait times and communicate them effectively
- Answer incoming phone calls and assist guests with inquiries
- Assist with online and takeout orders
- Maintain cleanliness and organization of the host stand and lobby area
- Coordinate with servers and managers to ensure smooth guest flow
- Help manage reservations and large parties
- Thank guests as they leave and invite them back
- Assist with light side work and dining room support as needed
- Promote current specials, loyalty programs, and restaurant events
Qualifications
- Previous restaurant or customer service experience preferred but not required
- Positive attitude and strong communication skills
- Ability to multitask in a fast-paced environment
- Professional appearance and demeanor
- Dependable attendance and punctuality
- Team-oriented mindset
- Ability to stand and walk for extended periods
- Comfortable using POS systems, waitlist software, and tablets
- What We're Looking For
- The perfect candidate:
- Loves interacting with people
- Smiles naturally and makes guests feel welcome
- Remains calm under pressure
- Works well with a team
- Has strong attention to detail
- Takes pride in creating memorable guest experiences
- Most Importantly Understands that hospitality is more than service—it's making people feel at home
- Why Work at Mom's Kitchen?
- Flexible scheduling
- Full-time and part-time opportunities
- Growth opportunities within the company
- Positive and supportive team environment
- Employee meal discounts
- Work for a respected local restaurant that has been part of the community for over 50 years
- Opportunity to be part of an exciting period of growth and extended dinner service
- Availability
- Applicants must be available to work a combination of:
- Weekdays
- Weekends
- Holidays
- Morning and evening shifts
- Apply Today
- If you're ready to join a team that values hospitality, teamwork, and creating exceptional guest experiences, we'd love to hear from you.
- Apply today and become part of the Mom's Kitchen family!
Requirements
- 2 Years in the industry
- Punctuality with reliable Transportation
- Use of Toast POS and Toast Tables a Plus