German-speaking Customer Support Agent in Sofia, Bulgaria 🇧🇬

About this role

Ready for your next chapter in Sofia? 🇧🇬

Sofia combines city life with a relaxed lifestyle. Enjoy a coffee downtown in the morning and head to the mountains after work. The city offers affordable living, great food, and a mix of warm summers and snowy winters.

And with a flat 10% income tax, you get to keep more of what you earn.

Join our client’s team as a German-speaking Customer Support Agent and become part of an international customer service team supporting one of the world’s leading global brands.

What You’ll Do

• Support customers and assist them with their questions and requests
• Communicate with customers via phone, email and chat
• Provide friendly, professional and efficient customer service
• Understand customer needs and find the best possible solutions
• Follow internal processes and guidelines when handling customer requests
• Make sure customers receive a positive experience throughout their interaction
• Work closely with your team and share information and feedback
• Take part in training to continuously improve your knowledge and customer service skills

Requirements

• What You’ll Need
• Fluency in German and English

- Good communication and interpersonal skills

• A customer-focused and helpful attitude

- Good listening and problem-solving skills

• Ability to work independently as well as part of a team
• Willingness to learn and adapt to new processes
• A positive attitude and a calm approach when dealing with customers
• No previous Customer Support experience is required! Full training will be provided to help you get started and feel confident in your role.

Benefits

What’s in It for You?

• Relocation support – including travel costs, hotel accommodation, rental assistance and help finding long-term housing
• Fully paid training
• Stable employment and long-term career opportunities
• Attractive salary package
• Private health insurance
• 50+ employee benefits and perks
• International and supportive working environment

At our client’s company , you’ll be joining an international team where people, development and a positive work environment are important.

🚀 If you’re looking for an opportunity to work abroad, gain international experience and start a new chapter in Sofia , we’d love to hear from you!