Branch Support Executive - Gandhinagar ( Female Preferred )

About this role

Designation

• Branch Support Executive (Only female candidates)

Location Gandhinagar

Experience - 1 - 3 years

Qualification

• Any Graduate

About the Role

● The executive is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams.

● The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job

Responsibilities

• ● Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required
• ● Manage emails received on the central email ID, including directing, assigning, and responding to queries
• ● Assign iCABS tickets and coordinate with relevant employees for timely status updates
• ● Handle invoice-related activities, including forecasting, suspensions, printing, and distribution
• ● Raise CR (Change Request) tickets for price decreases
• ● Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)
• ● Raise termination requests through the portal as needed
• ● Maintain SHE-related documentation, including fumigation certifications and register updates
• ● Oversee license renewals, ensure compliance, and coordinate for audit readiness
• ● Prepare incentive calculations for timely submission
• ● Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents
• ● Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.
• ● Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches
• ● Raise credit note requests in the system as applicable
• ● Oversee petty cash portal operations and liaise with local banks for related activities
• ● Maintain conveyance records for technicians
• ● Upload service dockets for key accounts
• ● Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations.
• Key Result Areas:
• ● Timely and error-free handling of operational tasks
• ● Accurate documentation and compliance tracking
• ● Effective coordination across teams and platforms
• ● On-time submission of reports and invoices

● Proactive support in audits, SHE, and regulatory requirements

• Interested candidates can share resume on below mentioned details
• Email - alfeeya.siddiqui@rentokil_pci.com
• Contact - 9322881417