IT Support Specialist

About this role

Overview

We are seeking a skilled IT Support Specialist to maintain daily IT operations, resolve system issues, and support infrastructure in coordination with vendors.

Core Responsibilities

• Infrastructure & Network
• Monitor and support network and infrastructure stability.
• Coordinate with Lanworks on firewall and server issues.
• Escalate complex incidents as needed.
• Server & Systems
• Support Domain Controller administration.
• Maintain File Server, Database Server, and Remote Desktop systems.
• Perform routine system monitoring and maintenance.
• Microsoft 365 & Collaboration
• Manage Microsoft 365 users, licenses, and SharePoint access.
• Coordinate licensing requests with IT Weapons Inc.
• Applications & Internal Systems
• Provide daily support for MedaPlus and Bos+.
• Troubleshoot C# and legacy Visual FoxPro components.
• Resolve production issues during business hours.
• Telecommunications & Office Systems
• Support telecom systems and office hardware.
• Coordinate printer and fax services with vendors.
• Technical Support
• Provide user support for hardware, software, and internet issues.
• Escalate high-impact issues when necessary.
• IT Onboarding & Offboarding
• Execute setup and removal of user accounts, devices, and access.
• Follow documented security procedures.

Requirements

Required Qualifications

• 2-3+ years of hands-on IT infrastructure and support experience in an organization of similar complexity.
• Strong experience in:
• Network and server administration
• Virtualized server environments
• Microsoft 365 administration
• Firewall and security support
• Coding and programming experience, including C#, with ability to troubleshoot production environments.
• Experience supporting legacy systems in live environments.
• Strong coordination experience working with external IT vendors.
• Fluent in spoken and written English with clear communication skills.
• Strong troubleshooting mindset with the ability to respond quickly to operational issues.

Benefits

• Opportunities for growth and advancement
• Competitive compensation package, including HMO
• Paid time off, including US holidays and vacation
• Full-time (40 hours per week)
• Remote (Philippines-based)