Senior IT Operations Technician

About this role

We are seeking a highly skilled and motivated Senior IT Operations Technician to join our dynamic technology team. As a key member of our IT operations department, you will play a crucial role in ensuring the stability, efficiency, and security of our IT infrastructure. This position demands a professional with extensive experience in managing complex IT systems, troubleshooting technical issues, and implementing best practices to drive operational excellence.

The ideal candidate will have a strong background in network administration, server management, and IT support, coupled with exceptional problem-solving skills and the ability to work collaboratively with cross-functional teams. We value innovation, continuous learning, and a proactive approach to IT challenges, offering a stimulating environment where your expertise will directly contribute to the success of our business.

If you are passionate about IT operations and eager to advance your career in a forward-thinking company, we invite you to become a vital part of our team and help us maintain high standards of technology performance and security.

Responsibilities

• Manage and maintain the company’s IT infrastructure including servers, networks, and hardware components.
• Monitor system performance and proactively address potential issues to minimize downtime and enhance reliability.
• Install, configure, and upgrade IT equipment and software to meet organizational needs.
• Collaborate with IT support teams to provide timely and effective technical assistance to end-users.
• Develop and implement IT operations procedures and best practices to ensure compliance and security standards are met.
• Conduct regular system backups, recovery operations, and disaster recovery planning to safeguard critical data.
• Analyze and troubleshoot complex IT problems, providing solutions in a timely manner to reduce operational disruptions.
• Participate in IT projects, including system upgrades and new technology rollouts, ensuring smooth transitions and minimal impact on business operations.

Requirements

• Proven experience as an IT Operations Technician or similar role with a minimum of 5 years in IT infrastructure management.
• Strong knowledge of network administration, including TCP/IP, DNS, DHCP, and firewall configurations.
• Proficiency with Windows and Linux server environments, virtualization technologies, and cloud platforms.
• Hands-on experience with monitoring tools and IT service management software.
• Excellent problem-solving and analytical skills with a detail-oriented approach.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Strong communication skills, both verbal and written, to effectively interact with technical and non-technical stakeholders.
• Relevant IT certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or Cisco CCNA are preferred.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home
• Wellness Resources