Japanese Speaker - Associate Customer Support

About this role

We are seeking a Japanese-speaking Associate Customer Support professional to join our global online shopping platform. You will assist customers with inquiries, orders, and issue resolution, ensuring a smooth and positive experience. This role involves handling calls, emails, and live chat, and requires clear communication and problem-solving skills. Candidates must be comfortable working on-site in Cyberjaya and handling rotational shifts.

Requirements

• JLPT N1 certified or native Japanese speaker
• Diploma or Bachelor’s Degree
• Open to Malaysians & expatriates willing to relocate
• Customer support experience preferred; fresh graduates welcome

Benefits

• Salary: RM8,000 – RM9,000 + RM500 transport allowance + shift allowance

- In/out-patient medical coverage, dental & optical benefits

• Coverage for self, spouse & children
• Annual leave, medical leave, maternity & paternity leave
• Expatriates: visa, flight, and 1-week hotel reimbursement