Customer Support & Product Demo Specialist

About this role

Headquarters: Miami, FL, USA URL: Open joby.io/ About Joby Joby (joby.io) is an all-in-one CRM for home-service businesses - HVAC, plumbing, electrical, roofing, cleaning, landscaping and 70+ other industries. Service teams use Joby to manage leads, schedule jobs, send estimates and invoices, take payments, and talk to their customers - all in one place. The role We are looking for an experienced Customer Support & Product Demo Specialist to be the face of Joby for new and existing customers.

This is a full-time, fully remote role, open worldwide. What you will do

• Run live product demos of Joby over Zoom for prospective customers and show them how it fits their business
• Handle day-to-day customer support in Intercom (live chat and tickets), from quick how-to questions to troubleshooting
• Host onboarding and support calls over Zoom to get new customers set up for success
• Turn common questions into help-center articles and saved replies
• Pass customer feedback to the team so the product keeps getting better What we are looking for - 2+ years in customer support or customer success at a SaaS company
• Hands-on experience with Intercom (or a similar tool such as Zendesk) and with running screen-share demos on Zoom
• Excellent spoken and written English, confident presenting to business owners
• Self-managed, reliable and empathetic - you will often be the first person our customers talk to
• Bonus: experience with CRMs or with home-service / field-service businesses

What we offer

• Full-time remote position, open worldwide - $25,000 - $48,999 per year, depending on experience and location
• Product training and a clear playbook for demos and support - A small, fast-moving team where your feedback directly shapes the product How to apply Email Danny@Joby.io with your CV, a short note about the SaaS products you have supported, and - bonus points - a short screen recording of you demoing any product you know well. To apply: Open weworkremotely.com/remote-jobs/joby-customer-support-product-demo-specialist