Merchant Support Specialist

About this role

Headquarters: United Kingdom

URL: Open www.zapiet.com/

The Role

We're seeking two exceptional Merchant Support Specialist's to join our global team. This role is critical in ensuring our merchants succeed by providing world-class support and insights that drive our product development.

Who We're Looking For

Required Qualities

• A patient, empathetic professional with a great sense of humour
• Exceptional written and verbal communication skills in English
• Tech-savvy and proficient with SaaS applications
• Proven Shopify experience
• Familiarity with Microsoft Teams and O365 suite applications
• Flexibility to work across Americas timezone, including weekend availability
• Strong independent working style with high self-motivation\
• Flexibility to work across European and APAC time zones, including weekend availability

Bonus Qualifications

• Fluency in a second (or third) language
• Additional e-commerce platform experience

Key Responsibilities

• Provide comprehensive customer support across multiple channels:
• Email
• Live chat
• Social media
• Telephone support
• Conduct personalized onboarding and setup sessions via video calls
• Develop and maintain help documentation and tutorials
• Analyse and track feature requests and support trends
• Contribute to continuous improvement of our support processes
• Why Join Zapiet?
• Work with a self-funded, profitable company that prioritizes customer success
• Collaborate with an international team spanning 17 countries
• Make a meaningful impact on company growth
• Enjoy a dynamic, meeting-light work environment
• Opportunity for significant personal and professional development
• Our Global Footprint
• Supporting over 10,000 merchants worldwide
• Team members in 17 countries
• 24/7 coverage across global time zones
• Cutting-edge e-commerce solutions

How to Apply

If you're passionate about supporting merchants and ready to make a difference in e-commerce, we want to hear from you!

Zapiet is an equal opportunity employer committed to creating an inclusive environment for all team members.

To apply: Open weworkremotely.com/remote-jobs/zapiet-merchant-support-specialist-2