Technical skills
Technical writing
Role signals
FullTimeCustomer support
About this role
In this role, you will:
- Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)
- Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues
- Collaborate with engineers on our team to debug through challenging technical issues We hope you:
- Have great written communication skills
- Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)
- Like talking to users and are willing to constantly do so without external encouragement
- Are able to empathize with users, and genuinely care about their problems — we can’t exist without them