Saviynt Engineer

About this role

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

India Hybrid: Noida

This is a hybrid role. This model requires the ability to work in a hybrid mode from our office in Noida/Bengaluru (1 to 2 times/ week). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices.

The Opportunity

The job functions and requirements for support personnel managing AccessNow and Workforce Identity applications. These systems handle critical functions including access management, user provisioning, and identity verification for enterprise organizations. Support is divided into two technical tiers, with increasing complexity and responsibility.

Tier 2 Technical Support provides advanced technical troubleshooting and user support for AccessNow and Workforce Identity applications. Tier 2 engineers handle escalations from Tier 1 support and serve as the front-line support for complex technical issues.

Responsibilities

• Troubleshoot and resolve user access issues, identity verification failures, and account provisioning problems. Escalate complex issues to Tier 3.
• Assist users with access permission requests, review access denial issues, and document troubleshooting steps for access management systems.
• Support user onboarding and offboarding processes, verify account creation/deprovisioning, and ensure proper identity verification steps are followed.
• Perform basic system diagnostics, review application logs, test connectivity, and apply standard troubleshooting procedures.
• Maintain incident records, create troubleshooting documentation, and update known issue databases.
• Provide basic guidance to end-users on system access, password resets, and account management procedures.

Qualifications

• -

2-3 years of IT support experience. Knowledge of identity management systems, access controls, and user directory services. Familiarity with ticketing systems and basic networking concepts.

• CompTIA A+, Security+, or equivalent certification preferred.
• Has knowledge in PagerDuty and Dynatrace
• Strong communication skills, customer service orientation, problem-solving ability, and patience with a diverse user base. Ability to work in team environment and follow documentation
• Understanding of access control principles, user provisioning workflows, and basic identity verification processes. Ability to follow runbooks and standard procedures.
• Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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