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About this role
Headquarters: Alicante, Valencian Community, Spain
Who we are?
SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.
Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.
What you will do
- Deliver outstanding customer support via calls, chats and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
- What you need to succeed in this role:
- Native Finnish and good English communication skills (at B2 level or higher)
- 6+ months of experience in customer support role
- CRM systems expertise
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
- Will be a great plus:
- Experience in technical support
- What you get in return:
- Provide services during flexible hours
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
- If this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together
*Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected.
- We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
- Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
- To apply: Open weworkremotely.com/remote-jobs/supportyourapp-native-finnish-customer-support-consultant-remotely