Implementation Manager

About Bobyard

Bobyard uses AI to take contractors from a set of plans to a bid in minutes instead of weeks. We're Series A backed by 8VC, Primary, and Pear ($35M — 2x the median raise), and our customers are running real construction jobs on Bobyard right now, not sitting through a demo.

About the Role

Implementation Manager owns the first 45 days of every new Bobyard customer's life — from signed contract to a live, trained, adopting account. We're building this role because launch quality can't keep depending on whichever CSM happens to pick it up; it needs one owner running a repeatable process. You'll win when a customer is fully launched fast, and when the CSM who inherits the account never has to ask what happened before they showed up.

What You'll Do

• Turn every AE/SE handoff into a scoped, confirmed launch plan within 48 hours of signature
• Configure each account and run the kickoff and hands-on training that gets real crews using Bobyard, not just clicking through a demo
• Drive customers to their first completed workflow and their first real adoption milestone inside 45 days
• Run reinforcement sessions and office hours that catch stragglers before they quietly churn
• Chase blockers down with Customer Success and Product until they're actually resolved, not just logged
• Document goals, stakeholders, risks, and product feedback well enough that a CSM can pick up an account cold
• Deliver a formal handoff to the CSM that closes every exit-criteria box before you move on
• What We're Looking For
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• 2+ years owning SaaS customer onboarding or implementation for a real portfolio of accounts, not one enterprise deal at a time
• Hands-on comfort configuring a software product yourself — you don't wait on someone else to click the buttons
• You've personally run live training sessions for non-technical or field-based users
• -
• A track record of hitting a defined launch/time-to-value SLA, and you know your actual numbers
• Sharp, structured written communication — your handoff docs are why a CSM never has to re-ask a question
• Comfortable owning 10+ concurrent launches without dropping details
• Genuinely energized by construction, trades, or other real-world industries

Nice to Have

• Experience in vertical SaaS or construction tech
• Familiarity with CRM or onboarding tooling (Salesforce, Asana, Notion)
• Experience building an onboarding playbook from scratch at an early-stage company
• Bilingual (Spanish or otherwise) — useful with field crews

What We Offer

• $100,000–$125,000 base salary, $140,000+ OTE, plus equity. Based in San Francisco, on-site with the team at 101 2nd Street.
• Comp Philosophy
• Cash for stability. Bonus for performance. Equity for ownership. Your package reflects your role, your experience, and what you deliver.