IT Support Specialist (USA Maryland) m/f/d 100%

About this role

This job posting is for our location in Maryland, USA.

• Provide support to users in sales, service, administration, and warehousing for questions and issues in Business Central; analyze, document, and track problems
• Handle occasional on-site IT tasks, including setting up laptops and desktops and troubleshooting printers and peripherals, in coordination with the IT infrastructure team at Headquarter (Switzerland)
• Document the business processes and requirements of the U.S. organization, clarify them with the line departments, and prioritize them with Business IT at Headquarter (Switzerland)
• Manage configurations, master data, and authorization requests within the agreed-upon area of responsibility; coordinate changes and approvals with Headquarter (Switzerland)
• Support testing, implementation, training, and documentation for customizations, releases, and new features
• Monitor interfaces and data flows to adjacent applications and analyze issues in collaboration with headquarter and external partners
• Collaborate on digital transformation projects from requirements gathering through implementation and serve as a liaison between local business units and central IT teams
• Coordinate technical priorities, process changes, and further developments for Business Central with the Business IT team at headuarter
• Coordinate standards, security requirements, technical changes, and escalations related to the infrastructure environment with the IT infrastructure team at headquarter
• Document requirements, decisions, issues, and solutions in such a way that local departments and teams at headquarter are all on the same page