IT Operations - Workplace (Internship)

About this role

Join Pigment: The AI Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team - from Finance to HR - to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Uber, Anthropic, Snowflake or Siemens, use Pigment daily to make more informed decisions and confidently navigate any scenario.

With a team of 700+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.

Internship: 6 months

Location: Paris (on-site)

Role Overview

You will support daily IT operations with a strong focus on hardware and workplace IT. This includes end-user devices, IT stock management, and maintenance of office equipment such as video conferencing rooms.

You will contribute to the IT team’s activities and learn how to operate IT in a fast-growing international environment. This role is hands-on and focused on execution, with opportunities to progressively contribute to improvements and automation.

Responsibilities

• End-User Support
• Provide first-line support for hardware, workplace IT and basic laptop software issues
• Troubleshoot laptops, peripherals and common user problems
• Assist employees with day-to-day IT needs in the office
• Contribute to onboarding and offboarding processes (device preparation, user assistance)
• Hardware & Asset Management
• Manage IT equipment lifecycle (preparation, wipe, cleaning, recycling, resale)Track and maintain accurate inventory of devices
• Organize stock and ensure devices are ready to use
• Support procurement and logistics when needed
• MDM (Device Management)
• Contribute to the administration of the MDM solution (JumpCloud)
• Organize and build device groups and policies
• Perform daily MDM tasks (enrollment, checks, basic troubleshooting, reporting)
• Help maintain and improve device configuration standards
• Workplace IT & Office Equipment
• Maintain and support meeting room equipment (video conferencing, cabling, screens, audio)
• Troubleshoot meeting room issues (connectivity, audio/video)
• Ensure office IT setup is functional (desks, printers, basic network access)
• Continuous Improvement & Automation
• Contribute to improving IT processes and user experience
• Document simple procedures, configuration and user guides
• Help maintain application installation scripts
• Contribute to small automation tasks (based on your technical level)
• Support the rollout of new IT tools and solutions
• Profile
• Student in IT or technical field
• Comfortable with everyday IT tools and environments

Strong willingness to help users and good communication skills

• Dynamic, autonomous, and reliable
• Curious, organized, and motivated to learn
• Interest in hardware troubleshooting and workplace IT
• At ease in spoken and written English
• Bonus
• Basic understanding of MDM tools (JumpCloud or equivalent)
• Basic scripting knowledge (Bash, PowerShell)
• Interest in IT security topics
• What You Will Learn
• Manage IT hardware in an international environment
• Use and administer an MDM (JumpCloud)
• Understand IT security basics in a company context

Develop troubleshooting and support skills

• Contribute to real IT operations, automation, and tooling