About this role
Imagine this.
You start your day in a sunny office in Valencia.
A customer reaches out with a question.
By the end of the conversation, they're smiling again because you solved their problem quickly and effortlessly.
No endless complaints.
No robotic scripts.
Just genuine conversations where you make someone's day a little easier.
Welcome to weWow 👋
Your next chapter starts here
At weWow, you work with leading European brands in an international scale-up environment.
For this role, you'll be supporting 123inkt, one of the most trusted e-commerce brands in the Netherlands for printers, cartridges and office supplies.
As a Customer Experience Specialist, you'll be the person customers rely on when they need help. Whether they have a question about an order, a delivery, or finding the right product, you're there to provide a smooth and positive experience every time.
What will you actually do?
- Help French-speaking customers via phone, email and chat
- Answer questions about orders, deliveries, products and returns
- Find quick and customer-friendly solutions
- Guide customers to the right products when they need advice
- Work together with different teams to solve customer requests efficiently
- Make sure every customer leaves the conversation feeling heard and helped
- Every interaction is an opportunity to create a great customer experience.
This role suits you if you…
- Are a native French speaker
- Enjoy helping people and making their day easier
- Communicate clearly and with empathy
- Stay calm and solution-oriented, even when things get busy
- Work accurately and pay attention to detail
- Love learning and improving every day
Requirements
- Native French speaker
- Good level of English
- Available to work on-site in Valencia
- Strong communication skills
- Customer-first mindset
- Problem-solving attitude
- Team player who enjoys working in an international environment
What we offer
- 💛
- Breakfast & lunch at the office
- Spanish health insurance
- Free Spanish lessons
- Growth opportunities within weWow
- Monthly events, sports & socials
- Relocation support to settle in Valencia£
- And most importantly:
- An international work environment where you’ll quickly feel at home.