Methods
Operations
Role signals
Customer supportLegal
About this role
- Prepare contract with customers, keep high degree of customer focus in daily operation to ensure timely order maintenance and goods delivery. Arrange the in-land delivery to the customers.
- Follow up AR with financial team. Monthly review of delivery cost with logistic staff.
- Provide and follow up accuracy of commercial documents (contract, package list, invoice, MSDS, CoA, etc.). Manage the document filing and support audit activity.
- Effectively handle customer inquiry and complaints, and give feedback in a timely manner.
- Strictly adhere to international trade compliance rules and follow designed business processes. Contribute and drive for continuous process improvement.
Key Requirements
- Education: Bachelor’s degree in International Trading or relative majors
- Experiences: At least 5 years customer service experience in chemical manufacturing/distribution/trading company.
- Know-how/
skills
- Understand order fulfillment process
- Good knowledge on shipping logistics, commercial document, international trade practice and customs policy, etc.
- Good interpersonal and communication skills
- Effective communication in oral & written English
- Brenntag TA Team