Loan Officer Assistant

About this role

Loan Officer Assistant — Northgate Mortgage LLC

• Location: Farmington Hills, MI
• Nearby areas: Novi, Livonia, Southfield, West Bloomfield, Commerce Township, Farmington, Northville, Plymouth, Canton, Dearborn, Royal Oak, Troy, Birmingham, Warren, Sterling Heights, Detroit, Waterford, Auburn Hills, Rochester Hills, Madison Heights
• Compensation: Commission-Only
• No guaranteed hourly wage or base salary
• Earnings tied to loan activity, assigned production, and/or closed transactions
• Strong earning potential for high-performing team members
• Opportunity to grow into Licensed Loan Officer roles

•

About Northgate Mortgage

• Full range of residential and commercial financing solutions including Conventional, FHA, VA, Refinancing, Cash-Out Refinancing, Reverse Mortgages, Construction Loans, and Investment Property Financing
• Focus on personalized borrower support from application through closing
• Role Summary:
• Support mortgage origination by coordinating borrower communication, collecting required documents, managing loan files, tracking follow-ups, and assisting loan officers throughout the loan lifecycle

•

Key Responsibilities

• Support Loan Officers throughout the mortgage process

• Communicate with borrowers regarding documentation requirements

• Collect and organize loan-related documentation
• Track borrower follow-ups and outstanding conditions
• Manage multiple active loan files simultaneously
• Handle inbound and outbound customer calls
• Maintain detailed and accurate records
• Assist with loan application setup and file organization
• Coordinate with borrowers, processors, and internal teams
• Ensure timely document collection and submission
• Maintain confidentiality of borrower financial information

• Learn mortgage products, company systems, and compliance requirements

• Required

Qualifications

• Strong verbal and written communication skills

• Excellent phone presence
• Strong organizational and multitasking abilities
• Ability to manage multiple borrower files simultaneously
• Detail-oriented with high accuracy
• Comfortable making inbound and outbound calls
• Experience collecting documents and tracking follow-ups
• Strong customer service mindset
• Ability to maintain confidentiality of financial information
• Comfortable working in a fast-paced production environment
• Willingness to learn mortgage products, compliance guidelines, and internal systems
• Comfortable working in a commission-only compensation structure
• Reliable, motivated, and highly accountable
• Preferred Experience:
• 1+ years of customer service experience
• Administrative support experience
• Sales support experience
• Mortgage, banking, lending, real estate, or financial services experience
• Benefits (Available After 90 Days — Eligible Employees):
• Health Insurance
• 401(k)
• In-House Mortgage Training
• Loan Product Education
• Systems & Software Training
• Potential Company-Sponsored Licensing Education
• Potential Company-Paid MLO Licensing Support
• Career advancement path to Licensed Loan Officer
• •

How to Apply

• [Include application instructions or contact details here if available]

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