Sales Operations Analyst

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.

PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

Responsibilities

• Execute pilot and rollout logistics designed by the Commercial team — coordinating store/merchant selection lists, field team briefings, timeline tracking, and on-the-ground issue resolution
• Own day-to-day administration of sales and incentive tooling (e.g. Zoho or other CRM tools, commission/incentive tracking platforms), including user setup, data hygiene, and recurring report generation
• Document, maintain, train, and enforce standard operating procedures for sales, promoter, and partner-facing processes
• Support partner and customer acquisition workflows end-to-end — from lead intake and routing through onboarding — identifying and fixing operational bottlenecks
• Monitor pilot and rollout data quality in real time, flagging anomalies or field execution issues to the Commercial Analyst
• Coordinate cross-functionally with Promoter Ops, FinOps, and Product to keep field-facing processes and tools running smoothly
• Produce recurring operational reports (e.g. pilot progress, tool usage, SOP compliance) for the Commercial team
• Escalate systemic issues (tooling gaps, process breakdowns, training gaps) with enough evidence to inform the next design decision, rather than solving them in isolation.

Qualifications

• Aligned with PayJoy’s principles and culture
• 3-5 years of experience in sales operations, business operations, or a data/analytics-adjacent role; experience in fintech, lending, or a high-volume field sales environment is a plus
• Comfortable owning the operational and administrative side of sales tools (CRM, incentive/commission tracking platforms, dashboarding tools) — configuring, maintaining data hygiene, and building reports, even without prior ownership of tool strategy
• Process-oriented: able to write, maintain, and enforce SOPs, and to spot where a process is breaking down before it shows up in the numbers
• Working knowledge of SQL and BI tools (Hex, Power BI, Looker, Tableau, or similar) sufficient to pull and sanity-check your own data; advanced modeling is not required

- Strong Excel/Google Sheets skills

• Exceptional communication and coordination skills, capable of working with field teams, promoters, and merchant partners in Bahasa Indonesia and English
• Willing to work on-site in Jakarta and to travel to field/market locations as pilots require
• Bachelor’s degree in Business Administration, Industrial Engineering, Finance, or a related field
• Must be detail-oriented and comfortable in a fast-paced, ambiguous, early-stage environment
• Startup or field operations experience is a plus.

Benefits

• 100% Company Funded : Private Health Insurance for employee and immediate family
• 20 days vacation
• Phone finance, headphone, home office equipment and wellness perks.
• USD$2,000 annual co-working travel benefit
• USD$2,000 annual professional development benefit
• USD$500 annual wellness benefit

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion Ownership Break Through Walls Live Communication Transparency & Directness Focus on Scale Work-Life Balance Embrace Diversity Speed * Active Listening