Customer Services Supervisor

About this role

Join Our Team at Coral Springs Animal Hospital!

Are you a dedicated and compassionate professional looking to make a significant impact on veterinary medicine? Coral Springs Animal Hospital is seeking a Customer Services Supervisor to join our team and help us elevate the standard of care for our beloved animal patients.

Who We Are

Coral Springs Animal Hospital is a state‑of‑the‑art, AAHA‑certified facility in South Florida offering primary care, specialty services, and 24/7 emergency care. Our compassionate team collaborates across multiple disciplines—from critical care to surgery, cardiology and rehabilitation—delivering advanced diagnostics and treatments using cutting‑edge equipment.

We’re dedicated to fostering a supportive environment where veterinary professionals can grow, feel empowered, and make a meaningful difference in pet lives daily.

What You Can Expect to Do

As a Customer Services Supervisor, you’ll lead our front desk operations and empower a collaborative team. In this dynamic, hands-on role, you will guide daily workflows, champion exceptional client experiences, and foster a supportive team culture where your leadership makes a real impact for our patients, clients, and team.

Key Responsibilities

• Team Leadership & Talent Development: Recruit, onboard, train, and coach Client Service Representatives, fostering a culture of accountability, professionalism, and teamwork while providing hands-on support (maintaining a visible presence with at least 60% of working time spent directly supporting team operations).
• Performance Monitoring & Data Utilization: Monitor phone performance, appointment accuracy, and operational metrics, utilizing data-driven insights to implement process improvements and drive departmental enhancements.
• Cross-Functional Collaboration & Compliance: Partner with other hospital departments to promote smooth workflows, ensure adherence to regulatory standards and internal policies, and support hospital-wide operational initiatives
• Financial Administration: Oversee front desk financial transactions—including payment collection, invoicing accuracy, refunds, billing inquiries, and accounts receivable activities like payment plans and collections.
• Operations & Workflow Management: Oversee daily reception, scheduling, and client communication processes to ensure adherence to service standards, policies, and efficient front desk workflows, including hands-on shift coverage during staffing shortages.

Requirements/Qualifications

• Previous supervisory/leadership experience in a veterinary hospital (emergency/specialty experience preferred)
• Ability to multitask and remain composed in a high-stress environment

- Strong interpersonal and communication skills

• Compassionate, dependable, and proactive team player
• Comfortable with computers and veterinary practice management software (Cornerstone, Instinct)
• Why Join Us?
• Work-Life Rewards – Competitive wages, generous PTO + floating holidays, full medical/dental/vision coverage, employer-funded HSA, paid family leave, 401(k) with match, pet care discounts and more!
• Mentorship and Growth: Benefit from personalized mentorship programs and career advancement opportunities. We support your professional development, providing an environment for growth, regardless of your career goals.
• Ideal Location: Located in South Florida, Coral Springs offers sunny weather year-round and a wide variety of outdoor activities, beautiful beaches, nature, shopping, dining, and a vibrant arts and culture scene. It’s one of the most sought-after suburban areas, balancing quiet, charming neighborhoods with exciting destinations, events, and activities.
• Ready to Apply?

Join us in supporting exceptional veterinary care through efficient and strategic hospital operations. If you’re passionate about logistics, organization, and playing a vital behind-the-scenes role in a fast-paced medical environment, we’d love to hear from you!

• Submit your application and cover letter today to join our mission of delivering compassionate, cutting-edge veterinary care.
• Meet Our Hospital
• Website: Open www.coralspringsanimalhosp.com/
• Coral Springs Animal Hospital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees