Technical skills
Data analysis
Role signals
Customer supportLegal
About this role
Operations Coordinator
Bloomington, CA (Onsite)
Full-Time
Day Shift | Monday–Friday, 8:00 AM – 4:30 PM
Compensation Range: $25 – $30 per hour
About Cargomatic
- Cargomatic is revolutionizing the transportation industry
- Founded in 2013, we power local freight through the first and largest digital marketplace for local trucking
- Our AI-enabled platform uses real-time data to match shippers with available drivers, improving efficiency across the supply chain
- Recognized as a Built In Best Places to Work, reflecting our people-first culture and commitment to growth, collaboration, and impact
About the Role
- Support daily terminal and delivery operations in a fast-paced environment
- Serve as a key operations and coordination partner for drivers, dock supervisors, and internal teams
- Ensure smooth dock launches and high levels of on-time pickup and delivery performance
- Provide consistent, high-quality customer and driver support
- This role is onsite in Bloomington, CA and aligned to standard weekday business hours
What You’ll Do
- Provide high-level customer service and operational support
- Support drivers and serve as a primary point of contact during daily operations
- Coordinate with dock supervisors to ensure successful daily dock launches
- Lead and coordinate drivers to maintain on-time pickup and delivery performance
- Maintain accurate driver records, including times, routes, and special handling instructions
- Manage KPIs, open job reports, and daily POD reconciliation
- Oversee pickup dispatch management, including B2B and B2C assignments
- Support key customer accounts and provide ETAs as requested
- Manually build jobs when required and input rate adjustments
- Track and trace shipments to ensure service expectations are met
- Provide ad-hoc delivery and pickup coverage as needed
- Attend weekly operations meetings and support continuous improvement initiatives
What We’re Looking For
Required Qualifications
- Strong written and verbal communication skills
- Demonstrated experience in customer support and customer satisfaction
- Ability to think on your feet and problem-solve in real time
- Ability to learn quickly and adapt to new tools, systems, and processes
- Intermediate to advanced working knowledge of Microsoft Excel
- Strong analytical, organizational, and problem-solving skills
- Comfort working in a fast-paced environment with shifting priorities
- Ability to prioritize tasks and operate with a strong sense of urgency
Preferred Qualifications
- Previous dispatch, transportation, or logistics experience
- Bilingual in Spanish
- Benefits & Perks
- Medical, dental, and vision coverage with multiple plan options, including HSA-eligible plans
- Company-paid life insurance and short- and long-term disability coverage
- Flexible spending accounts and dependent care savings options
- Employee Assistance Program with confidential counseling, legal, and financial resources
- Wellness programs and benefit advocacy support
- Equal Opportunity Employer
- Cargomatic is an equal opportunity employer
- We celebrate diversity and are committed to creating an inclusive environment for all employees