Care Coordinator

About this role

Position Overview

We are seeking a certified Texas Emergency Medical Technician-Basic (EMT-B) to serve as a Care Coordinator supporting our Start of Care Operations Team. This unique community-based role supports home health operations by conducting drive-by visits in order to locate patients who are unreachable by phone. The ideal candidate is a compassionate, self-directed professional comfortable working independently in the field.

Key Responsibilities

• Conduct scheduled and unscheduled in-person drive-bys on potential home health patients who are non-responsive to phone contact attempts by start of care (SOC) operations team.
• Facilitate and support start-of-care (SOC) processes by confirming patient presence, availability, and readiness for initial skilled nursing or therapy evaluation
• Serve as a liaison between the patient and the home health care team to reduce gaps in care and prevent unnecessary hospitalizations
• Assist in verifying patient demographic and insurance information at point of contact
• Communicate findings in real time to the SOC Operations Team, Clinical Manager, and Sales Team member through appropriate communication channels
• Perform basic assessments within EMT-B scope of practice to identify any immediate safety concerns or urgent medical needs
• Coordinate with Clinical Manager when a patient is found in acute distress or requires potential emergency intervention
• Maintain confidentiality and comply with all HIPAA regulations
• Required:
• Current, active Texas EMT-Basic certification
• Valid Texas Texas Driver's License with Valid Auto Insurance
• Reliable personal or agency-provided vehicle (mileage reimbursement available)

Strong written and verbal communication skills

• Ability to work independently with minimal supervision
• Preferred:
• Prior experience in home health, community paramedicine, or EMS
• Bilingual (English/Spanish) strongly preferred given patient population
• CPR/BLS certification (American Heart Association)
• Work Environment & Schedule
• Field-based role covering assigned geographic territory
• Full-time or part-time options available; may include early morning, evening, or weekend shifts to reach patients at home