Custodial Supervisor

About this role

The Position:

Reporting to the Director, Campus Services, the Custodial Supervisor is responsible for directing custodial and housekeeping full-time staff and part-time casual student employees who clean, maintain, and prepare University buildings and residences to meet stakeholder needs during the academic year (Sept

• Apr) and conference and event season (May
• Aug).

Shift Hours - between 8:30am - 4:30pm (37.5hrs/week)

Replacement / New

• Replacement Role

Responsibilities

• Custodial Operations and Staff Supervision
• Organizes, supervises, trains, and participates in custodial operations across University facilities, including classrooms, offices, auditoriums, washrooms, athletic areas, and common areas.
• Supervises and monitors staff to ensure cleaning, maintenance, stocking, and event set-ups meet established standards and schedules. Oversees weekday operations across two shifts (8:00 a.m.–4:00 p.m. and 4:00 p.m.–12:00 a.m.).
• Supervises and approves payroll and timesheets for five full-time staff, including four Custodial Staff and one Housekeeping Supervisor, and 18–25 casual student staff.
• Conducts interviews, recommends full-time hiring decisions to the Director of Campus Services, and interviews and hires student workers throughout the year.
• Coordinates staffing for Saturday and occasional Sunday cleaning and event set-ups, provides work instructions, and responds to occasional evening and weekend calls to clarify expectations, resolve issues, and provide guidance.
• Scheduling, Work Orders, and Event Coordination
• Prepares staffing schedules within the approved budget and recommends adjustments to maintain service standards and meet operational requirements.
• Reviews and coordinates work orders for special event cleaning, classroom and furniture set-ups, and campus accommodation requirements; assigns tasks and communicates expectations to staff.
• Collaborates with Event Planners to clarify requirements and recommend set-up adjustments to ensure successful service delivery and client satisfaction.
• Coordinates and participates in moving student, office, and common-area furniture in collaboration with Campus Services.
• Housekeeping and Conference Services
• Oversees campus housekeeping operations, provides direction to the Housekeeping Supervisor, and supports staffing during peak periods and heavy workloads.
• Reviews President’s House and residence bookings and monitors conferencing software to plan and coordinate housekeeping services and accommodate changing workloads during the conference season.
• Arranges, in consultation with the Director of Campus Services, contracted services for major facility and residence clean-ups, residence porch power washing, window cleaning, garbage collection and recycling, and commercial laundry facilities.
• Equipment, Supplies, and Inventory Management
• Maintains specialized cleaning equipment, including commercial vacuums, floor scrubbers, carpet cleaners, and sweepers; arranges minor repairs and servicing and trains staff in proper equipment use.
• Identifies custodial equipment needs and submits recommendations for capital planning.
• Purchases and maintains inventory of custodial supplies while monitoring expenditures.
• Works with the Housekeeping Supervisor to maintain inventory of student residence furnishings, appliances, and housekeeping supplies.
• Coordinates with the Director of Campus Services to plan advance purchases of conference accommodation supplies, ensuring readiness for the academic year and conference season.
• Reviews custodial purchase invoices, codes supporting documentation, and submits quotes and receipts to the Director of Campus Services for final approval.
• Computer Applications and Technology
• Demonstrates proficiency in required computer applications, including inclusive applications, Microsoft Office, Excel, and Outlook, and willingness to learn new software, including Kinetic hoteling software and other relevant systems.
• Preferred Skills and Attributes:
• Available for occasional work during the evenings and weekends and/or taking some phone calls in the evening or weekends.
• Ability to work cooperatively at all levels, exercising tact and diplomacy.
• Must be able to clearly train and instruct staff and students on tasks to be performed.
• Incumbent must have the versatility to oversee all custodial/housekeeping duties while being extremely organized and able to multi-task.
• Must be able to anticipate problems and conflicts and come up with good solutions.
• Tactful and sensitive manner to ensure long-term client retention and university reputation.
• Other

Requirements

• Understanding of Redeemer University (Mission, Values, and Reformed Christian identity)
• Education/Training:
• 5+years of experience in cleaning, housekeeping, and/or custodial work. ii) 3 years of supervisory experience, with the ability to motivate staff and maintain high standards.
• 3+ years of experience using commercial cleaning equipment.
• Fully competent in Microsoft Office and familiar with database software.
• Position Reports to: Director, Campus Services
• Expected Start Date: December 2026
• Salary Range -
• $55,965 - 79,424
• Expiry Date: Posted until filled