Regional Operations Specialist (m/f/d) - FlixBus

About this role

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

To support our growth, we are looking for a Regional Operations Specialist (m/f/d). In this role, you'll work directly with our bus partners, drivers, and operational stakeholders to ensure reliable, safe, and high-quality service delivery across the Serbian market. This role combines hands-on operational support, partner management, and data-driven decision-making to continuously improve network performance and customer experience.

This position will be based in Belgrade (hybrid model).

About the Role

• Build, manage, and nurture strong relationships with our bus operators, ensuring smooth day-to-day operations and long-term partnerships
• Train, support, and develop operator counterparts and drivers to meet our international quality and service standards
• Onboard new bus partners onto our platform and systems while supporting the launch of new routes and operational initiatives
• Monitor operational KPIs, identify areas for improvement, and proactively resolve operational risks and challenges
• Drive and implement quality and safety improvement measures to enhance customer satisfaction and operational excellence
• Travel across Serbia to conduct operator visits and audits, gathering feedback from bus operators, station personnel, and drivers.
• Collaborate closely with Business Development, Network Planning, Authorizations, Customer Service, and other internal stakeholders to ensure efficient operations

About You

• 3-6 years of experience in Operations, ideally within transportation, logistics, mobility, or a similar environment
• Transportation industry experience and exposure to a fast-growing international environment is a strong plus
• Strong analytical skills with proficiency in Excel, PowerPoint, and other Microsoft Office tools
• Excellent communication and stakeholder management skills, with the ability to work effectively with partners, drivers, and local authorities
• Proactive, hands-on, and solution-oriented, with a strong sense of ownership
• Fluent in Serbian and English; additional regional languages are a plus
• Willingness to travel across Serbia (up to 50% of the time); driving license is a strong plus

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
• To view more local benefits specific to each office location, please check out this link: Locations
• Flix Career
• Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.

• As we continue to expand across the globe, you can make a real difference in how we work.
• If you’re ready to grow and lead your journey, Flix is the place for you!