Operator

About this role

Job Summary

The candidate will play a key role in automating production operations, ensuring seamless integration with the daily

monitoring operations of the Agency’s IT systems.

Key Responsibilities

• Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities
• to sharpen Production stability, stakeholders experience and overall service quality.
• Identifying opportunities for automation within production processes to streamline operations and reduce manual
• intervention.
• Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and
• chairing all investigation activities.
• Being accountable for resolving the incident with workaround or permanent solution.
• Participate in troubleshooting system and network connectivity problems before escalation.
• Monitoring production metrics and performance indicators to ensure targets are met.
• Ensuring compliance with safety and regulatory standards in production.
• Other ad-hoc duties as instructed.
• What we are looking for
• Strong analytical

skills

• The ability to analyse production processes and identify areas for improvement and
• optimisation.
• Technical Proficiency: Profound knowledge of production systems issues and effective solutions to enhance
• operation efficiency.
• Problem-Solving Aptitude: A knack for troubleshooting production issues and devising effective solutions to
• enhance operational efficiency.
• Experience in Data Centre facilities, including temperature and humidity monitoring system, smoke detection and
• fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTC, keypress units, etc.
• Familiarity with AWS tools such as CloudWatch, Cloud Trail, etc would be an advantage.
• Able to work shift duties. o The shift hours are as follow:
• ▪ 1st shift - 7:00 am to 3:00 pm
• ▪ 2nd shift - 2:45 pm to 10:30 pm
• ▪ 3rd shift - 10:15 pm to 07:15 am
• o The 8-day rotational shift pattern is as below:
• ▪ Two days 1st shift, followed by
• ▪ Two days 2nd shift, followed by ▪ Two days 3rd shift, followed
• by ▪ Two off days.
• Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.