Telecaller- Bangalore (Contractual)

About this role

At Flix, we offer a dynamic, tech‑driven environment with competitive pay and strong growth opportunities. As we expand in South India—one of the world’s fastest‑growing bus markets—we’re hiring motivated Customer Support Agent on a fixed‑term (12‑month renewable) contract.

Key Highlights

• Location: Madiwala Lounge, Bangalore
• Contract: 12‑month renewable contract, target‑driven role
• Shifts: Non‑traditional hours (we operate 24/7)
• Compensation: Fixed compensation

About the Role

• Customer Outreach: Make outbound calls to recent passengers to request and encourage feedback ratings.
• Inbound Support: Handle customer calls related to service queries, technical issues, and simple upsell opportunities.
• Rating Optimization: Clearly explain the value of feedback and quickly resolve minor concerns to boost positive scores.
• Reporting: Meet daily call‑volume and conversion targets; submit concise daily and weekly performance reports.
• Collaboration: Work hand‑in‑glove with the ground‑ops team to escalate and resolve any on‑trip issues.
• Documentation: Maintain accurate call logs and update customer interaction records in our CRM.

About You

• Experience: 1–3 year in tele‑calling, customer support, or backend operations.
• Languages: Fluent in English and Tamil/Telugu/Kannada.

- Skills

- Strong verbal communication and persuasion skills

• Ability to multitask and adapt quickly in a fast‑paced setting
• Comfort working rotating or non‑traditional shifts
• Mindset: Target‑oriented, with a positive attitude toward feedback and continuous improvement.

What We Offer

• Join a young, energetic team that’s reshaping how India travels by bus
• Hands‑on experience in a high‑visibility, metrics‑driven role
• Opportunity to learn Flix’s tech platform and customer‑centric processes
• Why Join Flix

At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable.

• If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!