Lead, Academic

About this role

The Lead, Academic is a key leadership role responsible for ensuring the effective delivery and continuous improvement of postgraduate (PG) academic programmes. The role supports the university’s mission to provide high-quality, research-driven education by managing academic processes, coordinating curriculum development, and driving innovation in programme administration.

Acting as a bridge between academic leadership, faculty, and administrative systems, the jobholder ensures excellence, compliance, and responsiveness to evolving academic needs.

Key Responsibilities

• PhD Programme & Examination Management & Research Exchange partnerships
• Oversee PhD-specific academic processes: Qualifying Examinations (QE), thesis, reviewer coordination.
• Coordinate QE logistics, reports, and reviewer assignments.
• Attend to academic matters for PhD programme partnerships and joint PhDs.
• Oversee research exchange programmes (e.g., China Scholarship Council (CSC), non-degree).
• Oversee PhD Admissions and Scholarships.
• Academic Partnerships & Research Exchange
• Support academic matters for joint PhD programmes and institutional partnerships.
• Oversee research exchange programmes (e.g., CSC, non-degree), ensuring smooth processing and tracking.
• Faculty & Teaching Support
• Provide teaching support insights and coordinate faculty engagement initiatives.
• Post Work Study Scheme (WSS) assignments as requested by professors and GS Office and assign shortlisted students.
• Financial Administration & Billing for Students
• Check on prepared billing for MSc students for  each Semester.
• Follow up on Monthly Aging Report for MSc students with outstanding tuition fees.
• Oversee fee waiver appeals process.
• Process WSS students’ claim submission.
• Data-driven Planning and Process Improvement Manage Data analysis of postgraduate student demographics for Graduate Intake and Enrolment Planning (GIEP) projections.
• Improve workflows and implement policies for process automation and digitalization of administrative workflows to improve efficiency.
• Educational Qualification(s)
• Bachelor’s degree or diploma with minimum 5 years of relevant experience in student services.
• Knowledge Required
• Strong background in academic administration, curriculum development, or programme management.
• Familiarity with postgraduate education frameworks and regulatory requirements.
• Big picture of how graduate programmes are derived and the administration to run it smoothly.
• Relevant Experience
• Minimum 5 years of experience in Student services, with 2 years of supervisory experience.
• Skills & Competencies
• -
• MS Office.
• Multi-tasking.
• Ability to lead a team.
• Critical thinking and problem-solving skills.
• Effective communication and organisational skills.
• Excellent organizational, analytical, and stakeholder engagement skills.
• Ability to manage complex processes and drive continuous improvement.
• Event planning and management.
• Other Personal Attributes
• Flexible.
• Approachable.
• Helpful.
• Meticulous Team player.
• We regret that only shortlisted candidates will be notified.
• Hiring Institution: NTU