Sales Order Management Executive

About this role

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

Objective

• Process customer orders accurately and efficiently while ensuring customer requirements are fulfilled.
• Ensure all orders received are complete, accurate, and compliant with company requirements ("clean orders").
• Ensure all Sales and Service Costing Sheets comply with the approval matrix before order processing.

Responsibilities

• ORDER PROCESS (New Order, Warranty, Credit Note)
• Receive and review customer orders to ensure all required documents and information are complete.
• Verify order compliance and ensure only clean orders are processed.
• Enter orders accurately into the ERP system.
• Process warranty orders and credit note requests in accordance with company procedures.
• Issue Advance Payment Notices for cash terms and customer down payments.
• Follow up on customer payments (cash, down payment, and post-dated cheques) prior to delivery.
• Maintain accurate order records and documentation.

Indent- Mu & Local Suppliers

• Raise Purchase Orders (POs) to Manufacturing Units (MU) and local suppliers for optimum and non-optimum stock items.
• Monitor and update MU indent status reports regularly.
• Arrange cargo collection and shipment from Manufacturing Units to Malaysia via sea freight.
• Liaise with freight forwarders on: Freight quotations, Vessel schedules, Shipping documentation, Seaway Bills, Customs clearance, Duties and taxes & Delivery arrangements
• Verify warehouse Delivery Orders (DO) against Purchase Orders and update records accordingly.
• Follow up with local suppliers on invoices, delivery orders, and other supporting documents.
• Perform Goods Receipt (GRN) transactions in the ERP system for incoming materials.
• Maintain proper filing and record management of all procurement and GRN documents.

Delivery & Invoicing

• Coordinate with Sales Engineers, Service Engineers, customers, and warehouse personnel to ensure timely delivery.
• Prepare packing lists, shipment labels, and related delivery documentation.
• Issue Delivery Orders (DO) accurately and on time.
• Arrange transportation and liaise with customers and transport providers regarding delivery schedules.
• Follow up on signed and stamped delivery documents for record retention.
• Issue customer invoices and ensure invoice closure within the ERP system.
• Maintain accurate records of all delivery and invoicing transactions.

Other Duties

• Support achievement of monthly net sales forecasts through effective order fulfillment.
• Perform advance planning and coordination of sea freight shipments.
• Monitor and follow up on backlog orders with distributors, customers.
• Review customer credit status and overdue balances prior to delivery; obtain the necessary approvals for any deviations.
• Provide documentation and information required for internal and external audits.
• Prepare and maintain reports related to orders, deliveries, shipments, and sales activities.
• Undertake any other duties assigned by management from time to time.

Qualifications & Experience

• Minimum 5 years of hands-on experience in Sales Order Management, Customer Service, Supply Chain, Logistics, or a related field.
• Experience coordinating with Manufacturing Units, warehouses, freight forwarders, suppliers, and internal/external customers.
• Strong understanding of order processing, import/export documentation, invoicing, and logistics operations.
• Customer-oriented mindset with a focus on quality, accuracy, and on-time delivery.
• Experience in preparing weekly and monthly reports and handling administrative responsibilities.
• Working knowledge of I-Scala ERP is an added advantage, although training will be provided.

Language Skills

• Good verbal and written communication skills in:
• English
• Mandarin Chinese
• Malay
• Desirable Personal Attributes
• Self-motivated and able to work independently with minimal supervision.
• Strong team player with a positive and collaborative attitude.
• Well-organized with excellent attention to detail.
• Strong follow-up, coordination, and problem-solving skills.
• Energetic, proactive, and customer-focused.
• Able to work effectively under pressure and manage multiple priorities.
• Possesses a high level of integrity, accountability, and professionalism.

What we offer

• you
• Standard Workweek: Monday to Friday
• Flexible Working Hours: 8.00a.m to 5p.m or 8.30a.m to 5.30p.m
• Statutory Leave:
• Annual Leave: 14 days max 24 days depending on years of service
• Sick Leave: 14 days max 18 days depending on years of service
• Parental Leave: Maternity and Paternity rules
• Statutory Deduction: EPF/TAX &SOCSO
• Insurance: Group Personal Accident, Group Term Life , and Group Hospitalizations
• Medical: General Patient, Dental and Annual Health Screening
• Long Service Award
• Festival eve time off
• Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
• We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.