Track & Trace Operator

About this role

We are seeking a detail-oriented and proactive Track & Trace Operator with logistics experience to join our team. The ideal candidate will be responsible for monitoring shipments, ensuring on-time deliveries, and resolving any transportation-related issues. This role requires excellent communication skills, strong problem-solving abilities, and a deep understanding of logistics operations.

Key Responsibilities

• Track and monitor shipments from origin to destination to ensure timely delivery.
• Communicate with carriers, drivers, and internal teams to provide real-time updates on shipment status.
• Identify and resolve transportation delays or issues by coordinating with stakeholders.
• Maintain accurate records of shipment statuses, delays, and resolutions in the system.
• Ensure compliance with company policies and industry regulations.
• Proactively address potential disruptions in the supply chain and escalate concerns as needed.
• Generate and analyze reports related to shipment performance and key logistics metrics.
• Assist in optimizing routing and delivery efficiency.
• Provide exceptional customer service to internal and external stakeholders regarding shipment inquiries.
• Working conditions:
• Work schedule:
• Monday
• Friday: 8:00 AM - 5:00 PM EST
• Competitive Salary in USD
• Remote mode of work
• -
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• -
• A supportive team