Technical skills
Role signals
About this role
Role purpose
Supporting the store manager in the daily business operations of the retail store. Conducting general
tasks which include supervising,
communicating,
and carrying out
store duties to ensure the efficient
operation of the store.
The key duties and responsibilities of the role are as follows:
•
Supervising,
training, and motivating
staff to perform
at
their ultimate best
•
Assisting the retail store manager in planning and implementing strategies to attract customers
•
Coordinating the daily customer service operations such as sales process,
orders,
and payments
•
Tracking the progress of weekly, monthly, and annual objectives
•
Monitoring and maintaining the store inventory
•
Evaluating employee performance and identifying hiring and training needs
•
Coaching and supporting new and existing sales associates in the store
•
Suggesting sales techniques and ideas with the team to increase sales revenue
•
Communicating with clients and evaluating their needs
•
Evaluating
consumer behavior and adjusting product positioning
•
Producing
reports
and
analysing and interpreting retail data
•
Making sure that all employees adhere to company’s policies and guidelines
•
Acting as a store representative and setting an example for the rest of the
team
•
Ensuring a high quality/standard of work and service throughout.
Core competencies, knowledge, and experience
•
A minimum of 2
years’ experience working in a retail store, ideally occupying a supervisory or
leadership role
•
Familiarity with financial and customer service principles
•
Able to create and analyse reports,
spreadsheets,
and sales statistics
•
Proficient user of MS Office
•
Leadership and organizational abilities
•
Interpersonal and communication skills
- •
- Problem-solving attitude
- •
- Flexibility to work in shifts