Deskside Support Specialist

About this role

Deskside Support Specialist

Location: On-Site

Company: G2IT

Salary: $50,000–$55,000 annually, depending on experience

Schedule: Monday–Friday | Typically 8-hour shifts

Clearance Required: Active DoD Secret Clearance

Take Your IT Career to the Next Level with G2IT!

Are you an IT professional who enjoys solving technical challenges, working directly with users, and making a meaningful impact?

G2IT is seeking a Deskside Support Specialist to join our mission-focused IT operations team. This is an excellent opportunity for a hands-on IT professional looking to expand their technical experience while supporting critical Department of Defense operations.

In this role, you won't just be answering support tickets. You'll be a key part of the team keeping essential IT systems and users operational. You'll troubleshoot real-world technical challenges, collaborate with experienced IT professionals, and gain exposure to enterprise systems and mission-critical technology.

If you have a passion for technology, enjoy helping others, and want to build your career in a dynamic DoD environment, we'd love to hear from you!

Why Join G2IT?

• Meaningful Work: Support mission-critical operations where your technical expertise makes a direct impact.
• Hands-On Technical Experience: Work with enterprise hardware, software, workstations, virtual clients, and IT support systems.
• Professional Growth: Expand your troubleshooting skills and collaborate with network, systems engineering, and application support teams.
• Collaborative Team Environment: Work alongside experienced IT professionals who share a commitment to supporting the mission.
• Consistent Work Schedule: Enjoy a typically Monday–Friday, 8-hour workday, with schedule adjustments during operational events.
• Competitive Compensation: Earn $50,000–$55,000 annually, depending on experience.

What You'll Be Doing

• As a Deskside Support Specialist, you'll serve as a trusted technical resource for end users, providing responsive support and helping ensure uninterrupted IT operations.
• Your responsibilities will include:
• Provide Tier 1 and Tier 2 technical support for desktops, laptops, monitors, printers, peripherals, and software applications.
• Troubleshoot and resolve Windows operating system, Microsoft Office, hardware, software, and network connectivity issues.
• Deliver hands-on technical assistance to users in a fast-paced, mission-focused watch floor environment.
• Install, configure, maintain, and troubleshoot desktops, laptops, virtual clients, and other end-user devices.
• Collaborate with network engineers, systems administrators, and application support teams to resolve complex technical issues.
• Diagnose technical problems, identify root causes, and implement effective solutions.
• Manage and document incidents, service requests, troubleshooting steps, and resolutions using an enterprise IT Service Management (ITSM) platform.
• Support incident management, request fulfillment, and end-user device lifecycle activities.
• Perform fault isolation and diagnostic procedures to restore service efficiently.
• Contribute to technical documentation, troubleshooting guides, and knowledge base improvements.
• Support mission operations during contingency or Real World events, including schedule adjustments when required.
• What We're Looking For
• We're looking for a motivated IT professional who takes pride in solving problems, providing excellent customer service, and supporting a team-oriented environment.

Required Qualifications

• At least 2 years of Service Desk, Help Desk, or related technical support experience in an enterprise IT environment.
• Active DoD Secret Security Clearance.
• Current DoD 8570/8140 IAT Level II certification, such as CompTIA Security+ CE or equivalent.
• U.S. citizenship.
• Hands-on experience troubleshooting Windows operating systems, Microsoft Office applications, desktop hardware, printers, and network connectivity issues.
• Strong communication and customer service skills.
• Ability to troubleshoot technical issues independently and work collaboratively with other IT teams.
• Ability to perform effectively in a fast-paced, mission-critical environment.

Preferred Qualifications

• Bachelor's degree or equivalent professional experience.
• ITIL Foundation v3 or higher certification.
• Experience with BMC Remedy or a comparable enterprise ITSM platform.
• Work Schedule

This position typically follows a Monday–Friday schedule, working eight hours per day. During Real World mission events or operational contingencies, schedules and duty hours may be adjusted to meet mission requirements.

• Make an Impact with G2IT

At G2IT, your work matters. As a Deskside Support Specialist, you'll have the opportunity to apply your technical knowledge, tackle new challenges, and work alongside experienced professionals supporting critical DoD operations.

• Annual Salary: $50,000–$55,000, depending on experience.