Sales Operations Specialist

About this role

Join D-Fend Solutions — where technology meets purpose.

As the global leader in cyber-takeover counter-drone technology, we develop advanced solutions that keep airspaces safe from evolving drone threats. Our team — including veterans of elite military tech units — pushes boundaries every day to deliver smarter, faster, and safer protection for customers worldwide.

If you’re passionate about cutting-edge technology, real-world impact, and working in a collaborative, high-energy environment — we’d love to have you on board.

Become a D-Fender. Shape the future of airspace security.

Key Responsibilities

• Manage the sales pipeline and generate accurate sales forecasts.
• Develop, implement, and monitor sales Key Performance Indicators (KPIs) and processes to maximize efficiency and performance.
• Select, deploy, and administer sales automation tools.
• Ensure alignment of sales activities with cross-functional departments, including Operations, Finance, Pre-sales, Services, and Legal.
• Oversee, manage, and execute governmental administrative and compliance processes.
• Conduct in-depth analysis of sales data, identifying trends to inform and improve overall sales performance.
• Collaborate with the sales team to design and execute effective sales campaigns.
• Utilize research and reporting skills to analyze consumer trends and sales data for robust sales forecasting.
• Demonstrate strong financial and business acumen to evaluate sales profitability and pinpoint new opportunities.
• Support the onboarding of new sales representatives by providing training on CRM systems, sales processes, and essential sales tools.
• Maintain a commitment to continuous professional development and actively support the growth of other team members.

Qualifications

• 5+ years of experience in sales operations, preferably in a global high-tech industry
• Bachelor's degree in business administration, industrial engineering, marketing, or a related field
• Experience with sales automation tools (e.g., NetSuite, Salesforce, HubSpot, CRM systems)
• Experience with data analysis tools (e.g., Excel, Tableau, SQL)

- Strong analytical and problem-solving skills

- Excellent communication and interpersonal skills

• Strong ability to work independently, and as part of a team.
• Detail-oriented and data-driven approach