Client Services Representative

About this role

We’re Hiring: Client Services Representative | In office

Location: 28 Pawsey Place, Kingston 5

Industry: Insurance

Department: Client Services

Employment Type: Full-Time

At FFK Insurance Brokers, we solve tomorrow's problems today — and that starts with our people. We are an independent firm of professional insurance brokers who prioritize the needs of the consumer by providing tailored insurance programs. Our Company’s values are based on service, professionalism and integrity! If you’re passionate about helping customers understand and maximize their benefits, this is your opportunity to make a meaningful impact from the inside out.

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What You’ll Do:

✔ Process correspondence from clients, insurers, and others

✔ Update and maintain records for all communication and action taken.

✔ Prepare and provide Clients with cover note(s)/certificates

✔ Maintain accurate records in our software systems

✔ Ensure compliance with FSC and other regulations and organizational

policies

✔ Assist with premium calculations for preparation of Market Responses and

Proposals

✔ Dispatch documents to relevant persons based on instructions: -

• Renewal Notices
• Market Responses
• Proposals
• Registers
• Specifications
• Endorsements
• Registration Papers
• Valuation/Engineers Report
• Medical Reports
• Invoice/Binders

✔ Prepare Renewal Notices, Brokers’ Slips, Market Responses, Proposals,

Registers, Specifications, Mortgage Letters to appropriate persons/entities

for new and renewal business, etc.

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What You Bring:

🔹 4 (four) years working experience in an Insurance Brokering Services

sector or within the Insurance sector.

🔹 First degree from a tertiary level institution preferably in Management

Studies.

🔹 Jamaica Insurance Diploma, comparable qualifications or pursuing.

🔹 Registered as a Sales Representative for the relevant classes of insurance

Core Competencies

- Very good customer service management skills

• Good negotiation skills.

- Very good oral and written communication skills

- Very good interpersonal skills

• Attention to detail and accuracy in work
• Self-motivated and demonstrate personal responsibility and accountability
• Technical Competencies
• Good knowledge of insurance broking business
• Good knowledge of all classes of insurance.
• Good knowledge of Microsoft Word and Excel
• Good knowledge of Broking Software System.
• Good knowledge of office systems
• Compliance with organization and regulatory policies and procedures
• Compliance with Anti-Money Laundering and Proceeds of Crime Act.
• ⸻
• Perks &

Benefits

🌟 Competitive salary + bonus and incentive potential

🌟 Full employee sponsored medical, dental, optical and group life plan (premium only)

🌟 Pension plan with basic contribution company match

🌟 Graduating paid time off

🌟 Company sponsored insurance certifications and other training and development

🌟 Employee wellness and other benefits programs including subsidized lunch

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Ready to Join Us?

Apply now at Open fraser.bamboohr.com/careers/24?source=aWQ9MjA%3D

Let’s build a workplace where employees feel just as protected as our policyholders.

Applications should be emailed or sent to:

The Human Resources Manager

Fraser Fontaine & Kong Limited

28 Pawsey Place, Kingston 5

Email: hrd@ffkja.com