Customer Service Representative (Bilingual – Spanish/English)

About this role

AMWINS Specialty Auto – Customer Service Representative (CSR)

Location: Plano, TX (Hybrid) with 2–3 days onsite in Plano, TX.

Line of Business: Non-Standard Personal Auto

AMWINS Specialty Auto is seeking a detail-oriented Customer Service Representative (CSR) to support non-standard personal auto insurance for Texas, Florida, and Oklahoma. This role is ideal for both entry-level candidates looking to begin a career in insurance and experienced professionals seeking to grow within a specialty auto environment. You’ll work closely with agents, insureds, underwriting, and internal teams in a fast-paced, collaborative setting.

What You’ll Do

• Service non-standard auto policies including endorsements, cancellations, and renewals
• Support agents and insureds with policy, coverage, and billing inquiries
• Ensure accuracy, documentation, and compliance with state regulations (TX, FL, OK)
• Collaborate with underwriting and producers to resolve issues efficiently

What We’re Looking For

• Customer service, administrative, or insurance experience (1–3 years preferred)
• Interest in or experience with personal auto or non-standard auto insurance
• Active Property & Casualty (P&C) license or willingness to obtain (training and support provided)

- Strong communication, organization, and multitasking skills

• Ability to work effectively in a high-volume setting call center
• Experience with Texas, Florida, or Oklahoma auto insurance a plus
• Required: Bilingual (English/Spanish)
• The Amwins Advantage: Benefits & Perks
• Medical, Dental, Vision available your first day of employment
• Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees
• Mental health support including:
• Virtual therapy
• Digital coaching
• 24/7 EAP counseling
• Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program
• Health Savings Account with company contributions

- Health Care FSA, Dependent Care FSA, and Commuter Benefits

• Parental Leave and Adoption Assistance
• Voluntary coverage options:
• Life Insurance
• Critical Illness
• Accident
• Identity Theft Protection
• Retiree medical benefits available for Medicare-eligible retirees
• 401(k) with company match
• Generous Paid Time Off and Company Holiday Schedule
• Collaborative, continuing education focused work environment
• Career advancement opportunities