About this role

Service Appointment Coordinator

Wilson, NC

The Hubert Vester Auto Group is an exciting, fast-paced work environment. Our ideal Service Appointment Coordinator is responsible for answering phones with professionalism and courtesy before scheduling customers for service visits to one of our dealerships. Throughout their exchange with customers, the Appointment Coordinator will answer questions and assist them wherever possible to ensure the delivery of World-class service and satisfaction.

What We Offer

Family-oriented work environment
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401(k) with company match
Paid holidays
Short and long-term disability
Dental Insurance
Vision Insurance
Health Insurance
Career progression

Responsibilities

Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
Actively listen to customers, answering their questions, and directing them appropriately as they request
Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
Advise maintenance recommendations
Confirm scheduled and missed appointments