IT Specialist

About this role

Job Summary:

Based in NYC only.

This position is responsible for supporting daily IT operations across office users, including helpdesk support, hardware and software troubleshooting, user account administration, onboarding/offboarding, and IT asset management. Also, this role supports B2B & B2C business and operational systems, including EDI operations, 3PL and marketplace-related system coordination, SAP/BI support, and collaboration with HQ IT, internal stakeholders, and external vendors.

The ideal candidate should have strong troubleshooting skills, hands-on IT operational experience, solid communication skills, and the ability to manage multiple priorities in a fast-paced environment.

• EDI Operations – Mandatory & Critical Function
• Set up and manage new EDI connections for new trading partners
• Connect SAP ECP customer master to EDI profiles after customer creation
• Manage and maintain existing EDI channels (850/856/852/753/754/810/940/945), ANSI X12
• EDI Platform experience (Intertrade, SPS, Cleo, etc)
• EDI file read/edit experience is a must
• Handle EDI mapping, configuration, onboarding, testing, and go‑live
• Monitor daily EDI transactions and troubleshoot failures proactively
• Work closely with EDI vendors to ensure SLA delivery and issue resolution
• Support business & sales teams in improving EDI automation and accuracy
• Strong skills in project management, with experience leading cross-functional teams through complex technology initiatives.

End‑User Computing & IT Operations

• Oversee Windows & macOS troubleshooting
• Lead hardware/software lifecycle: procurement, setup, maintenance
• Ensure timely resolution of IT tickets with improved service quality
• Maintain IT documentation, SOPs, and operational standards

Vendor, HQ & Stakeholder Management

• Manage relationships with EDI, network, SAP, and hardware vendors
• Coordinate with HQ IT for ERP alignment, compliance, and escalations
• Support cross‑functional IT projects and initiatives

IT Helpdesk

• Provide IT support to end users.
• Respond to IT requests and inquiries in a timely manner.
• Monitor and ensure proper functioning of IT systems/applications.

Qualification and Experience:

• Minimum Degree or Diploma in Computer Science or Engineering, Information Technology mandatory
• At least 1-3 years of experience in an IT role
• 2+ years- experience managing projects and people.
• Must be able to work in the NY office at least three times per week
• Experience working with multiple stakeholders.
• Strong IT operational background
• Bilingual (Korean-English) is required

Skill Sets

• Analytical and problem-solving skill
• Strong written and oral communication

- Good interpersonal & communication skills

• Able to conduct research into application and software issues
• Personal Attributes
• Willing to work beyond contractual work hours when required
• The role may occasionally require solo travel to other sites (such as Vermont / LA Brea)
• Given the nature of our IT work, candidates should be comfortable with server room / network infrastructure tasks, which can involve dusty environments and physical lifting (server equipment)
• Meticulous, analytical and independent
• Possess a strong sense of urgency, able to prioritize and meet deadlines
• A confident self-starter with a high level of drive
• Self-motivated, committed, determined, diligent and trustworthy nature
• Results oriented, resourceful, resilient, meticulous, has initiative, and willing to be “hands-on” when required
• Good listener and be a dedicated team player, willing to help others