Technical skills
About this role
Build/manage Service Mapping to make all ServiceNow applications service-aware using the CSDM framework.
-Map complex relationships between services, applications, and underlying infrastructure components.
-As part of ITOM, Integrating ServiceNow with third-party tools and data sources using APIs, web services, and OOB connectors.
-Create and maintain custom discovery patterns to identify different types of IT assets
-Diagnose and resolve issues related to discovery process, data mapping, Service Mapping, and CMDB accuracy.
-Maintains the accuracy and integrity of the CMDB including working with class owners to certify data and maps
-Responsible for assessing/updating CSDM Application Services, Business Services, Technical Services, and their corresponding mappings and integrations.
-Create and maintain relationships between CIs in the CMDB, including dependencies, containment, and service relationships based on the CSDM.
-Maintain a detailed CMDB data model
Keywords: ITOM, CSDM, CMDB, Service Maps
Any previous CMDB knowledge in healthcare environment is a plus.