Technical skills

Technical writing

Role signals

Customer support

About this role

Job Description:

Title: Career Advisor

Salary: $55,000 + benefits

Classification: Non-Exempt

Scope of Position: The Career Advisor provides individualized career counseling, job readiness training, and employment placement assistance to WIOA participants, guiding them along career pathways.

Essential Functions:

· Provide career coaching to WIOA customers, including post placement, to ensure their goals are met in accordance with their designed Individual Employment Plan (IEP)

· Build a professional one-on-one working relationship with customers to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes assessment, individualized coaching, and coordination with staff.

· Design a customer-driven IEP

· Help customers select appropriate training programs

· Accurately review, evaluate, and complete required documentation for WIOA registration eligibility

· Prioritize tasks and document visits and contacts in state system of record

· Conduct post-placement contacts with WIOA participants that have been exited

· Coach, motivate, and encourage all jobseekers in advancing employment, training, and retention goals while providing support in resolving issues that may impede successful job placement and retention

· Ensure jobseekers are job ready by reviewing their resumes and skill sets to meet the hiring standards and needs of employers with available positions

· Other opportunities as available

Education and Experience

Requirements

· Bachelor’s degree preferred, or equivalent experience
· Bilingual (Spanish/English) preferred
· Possess an educational background to support career coaching decisions
· Must be organized and able to efficiently handle several tasks simultaneously
· Demonstrated telephone, problem-solving, computer, and written communication skills
· Customer service experience required
· A working knowledge of MS Office
· Valid driver’s license and clean driving record required
EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.